Friday, January 13, 2006

Sears Sucks

Sears sucks. You may already know this. Let me tell you why I think so.

12/21: Message from Sears
Service Order #: 96014992
Product: Washer
Date Scheduled: Saturday, January 07, 2006, 8:00 AM - 12:00 PM
Date Created: Wednesday, December 21, 2005
Minimum Charge: $65.00

The service technician will arrive between 8:00 AM - 12:00 PM on Saturday, January 07, 2006

Our technician will review the repair costs, which may include both labor and parts, with you before any work is done. If you decide not to have the product repaired the minimum charge will be $65.00

1/7: Saturday appointment
Woke up at 7:30am. Called Sears Customer Service at 12 noon, only to find out that not only is the service repairman "running late" but theree are two other appointments ahead of us. Finally arrives at 3:30pm. The repairman works quickly and efficiently - clearly this is not his fault. The total cost with parts is $165.

1/10: Message to Sears
I had a service appointment on Saturday that was scheduled for 8am-12noon. The service repairman was so overbooked that he did not get to our house until 3:30pm. We spent the whole time at home waiting for him. The repairman did his work quickly and efficiently and was able to fix our washing machine by 4pm. That we had to spend 8 hours to get this done is unbelievable. The total cost of the
repair was $165. I believe there should be a discount for having to wait beyond 12 noon.

1/13: Voicemail message from Sears
"We apologize for the delay. Blah, blah, blah. Someone should have called you. Blah, blah, blah. Again we apologize for the inconvenience." In other words, screw you and there's no way you're getting your money back from us.
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