Earlier this week I made reservations for BRABO's new Friday happy hour called "Toast on the Terrace" (where guests pay $25 to enjoy unlimited sangria, charcuterie and cheese on the secluded rooftop adjacent to the Lorien Hotel & Spa's Presidential Suite).
Max and I showed up at 6pm only to be told by the person manning the desk that the terrace was full. I assured him that I had made reservations. He went off next door to check on something only to come back and say that there was no room for us. He made NO attempt whatsoever to make it up to us AT ALL.
We left after that and had dinner at Food Matters instead.