Thursday, January 12, 2012

Swiss Chalet - shame on you for bad customer service

I love Swiss Chalet but I'm shocked and appalled at the terrible customer service that my father received on a corporate order of almost $200.

The order was delivered without any utensils and there was none at the delivery location. Suddenly a casual lunch for VPs from HQ turned into a fiasco - and quite embarrassing. The only recompense he was offered was $5 off his next order. My Mom tried to complain but was just given the run around to fill out a one form after another.

After this experience, my father won't be ordering for a business function ever again.

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